Recognizing the importance of the critical requirement of Shared Service Outfit (SSO), the company’s obligation is to provide RELIABLE, RESPONSIBLE and SOLUTION ORIENTED support as an instrument to success.

To ensure that the hardware and software products are properly maintained, we and our principal partners will utilize their highly trained and competent customer services personnel, well developed logistics organization and its worldwide technical support structure to ensure that project is implemented successfully.

Our maintenance services provide a single maintenance package of both hardware and software so as to keep the customers with the resources at a superior level of performance. It is a comprehensive service weighted towards pre-emptive maintenance, which provides a level of security and operational efficiency that enables critical applications to run uninterrupted. Essentially, maintenance program aims to:

o Provide a total support package that on top of corrective maintenance includes preventive maintenance, expedient remedial action and a single phone number to call for any solutions or answers regarding the performance of integrated system.

o Cover both hardware and software requirements so that services action coordination become much simpler, faster and foolproof.

o Ensure that the system resources are much easier to manage and supplementary services are simpler to add.


Our Maintenance Programme

The following terms and conditions of sale service govern Our Maintenance Program agreement.

Service Included

The maintenance program service provides the following features to the customers. The features are optional and can be customised to meet customer specification.

o On-site hardware and software support, including repair, work to completion and engineering improvements

o Escalation management

o Preventive maintenance

o Software media and documentation

o License for software updates

o Installation of software updates

o The company hotline support

o Software assistance

o Flexible call submittal

o Network Support

o Complete network documentation

o Installation of add-on hardware products

o Per-call services

o Training

o On-site consulting

The maintenance program defines our integrated maintenance plan of actions toward the attainment of client objectives.